Shipping policy

Processing & Dispatch Time

All orders are processed within up to 14 days ( excluding weekends and public holidays ). Once your order has been processed and dispatched, you will recieve a confirmation email with shipping details ( if applicable ).

Please note that processing times are separate from shipping times. 

Shipping & Delivery 

Delivery times vary depending on your location and the shipping carrier selected at checkout. While we aim to ensure timely delivery , we are not responsible for delays caused by the shipping carrier, customs processing, weather conditions ,or other circumstances beyond our control.

Responsibility After Dispatch

Once your order has been dispatched and handed over to the shipping carrier, we are no longer liable for the package. Responsibility for the shipment transfers to the carrier at that time.

Please Note:

If your package is delayed, lost ,or damaged in transit, you must contact the shipping carrier directly using the tracking information provided. The carrier will be able to assist you with claims, investigation's, or delivery  updates.

Incorrect Shipping Information 

Please ensure that your shipping details are correct at checkout. We are not  responsible for orders shipped to incorrectly provided addresses.